Our work is underpinned by our guiding principle of complete customer satisfaction. We are committed to having well trained and supported staff and to developing and maintaining an open and accountable culture that is fair and reasonable in dealing with its clients. How you can help us help you
We will provide you with a quality service where we:
Our Charter provides an overview of our service commitment. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. We use other organisations to deliver a number of our services. We monitor the quality of these specific services against agreed contracted standards.
If you are unhappy with a service that we provide or fund, we want to know. Your compliments and complaints provide us with information to help improve the quality of our services. Our Compliments and Complaints Policy ensures that we process all compliments, complaints and suggestions in a consistent way and that we address them appropriately.
You can provide feedback about any aspect of the services provided or funded by Next World Immigration. You can provide a compliment, complaint or suggestion to us in the following ways:
1> Use the Next World Immigration feedback form.
2> Telephone Feedback Unit during business hours. New Delhi office Telephone: 011-41515654
3> Write to: The Manager Feedback Unit 1301, 13th Floor, Nirmal Tower, 26, Barakhamba Road, Connaught Place-110001
You can find information about our products and services (including answers to frequently asked questions), application forms and information booklets by visiting our websites.
Next World Immigration
You can make an email enquiry in English about any of the services we provide through our website.
If you are in India / Australia you can contact us by telephone and speak to our well trained and supported staff on the phone numbers given above or on contact us page.
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1301, 13th Floor, Nirmal Tower
26, Barakhamba Road, Connaught Place
New Delhi - 110001